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Parts Return Policy


standard parts return policy

GT Mid Atlantic reserves the right to limit returns or exchanges. All returns are subject to GT Mid Atlantic approval and inspection. The following Parts Return Policy does not pertain to warranty claims or parts received in error or at no fault of the customer.

*Some of our suppliers and manufacturers may have additional requirements under their individual return policies. Special circumstances, such as the manufacturer, non-stock parts, or date of return may result in restocking fees. Please contact your local GT Mid Atlantic branch for details.

Online parts orders

non-stock or special-order parts

Non-stock or special-order parts will be considered on an individual basis and may be subject to the terms and conditions of that supplier’s return policy, less freight and any applicable restocking charges.

core returns

non-returnable parts

return reimbursement

Purchases made through a GT Mid Atlantic line of credit will be reimbursed as a credit on the account.

special circumstances

Parts Managers may override this policy on a case-by-case basis and, at times, elect to issue a partial credit if some or all of the criteria contained within this policy is not met. GT Mid Atlantic reserves the right to immediately cancel or alter any portion of this policy without prior notice.

Last Updated: This policy was last updated on 05/29/2019.